Privacy Policy

1. Information We Collect

We collect information you choose to give us through the Site, including when you:

• Submit a prescription transfer, refill, or delivery request
• Fill out a contact form, vaccine request, or point-of-care testing request
• Sign up for text or email communications from the pharmacy
• Call, email, or otherwise contact us using the information on the Site

This may include your name, date of birth, phone number, email address, mailing address, insurance information, and the medications or services you're asking about. We also automatically collect limited technical information when you visit the Site — such as your browser type, device type, and pages viewed — through standard website analytics tools, described further below.

2. How We Use Your Information

We use the information you provide to:

• Respond to your request (a refill, transfer, delivery, appointment, or question)
• Verify your identity and insurance coverage
• Communicate with you about your prescriptions, appointments, or account
• Improve our Site and the services we offer
• Meet our legal, regulatory, and recordkeeping obligations as a licensed pharmacy

We do not sell your personal information, and we do not use it for purposes unrelated to operating the pharmacy and communicating with you.

3. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect the information submitted through our Site, and we limit access to patient information to staff who need it to do their jobs. Online forms submitted through our Site are transmitted using standard encrypted (HTTPS) connections.

No method of transmission over the internet or electronic storage is 100% secure, so while we work to protect your information, we cannot guarantee its absolute security.

4. Sharing of Information

We share information collected through the Site only as needed to:

• Provide the service you requested (for example, submitting a transfer request to your previous pharmacy, or a claim to your insurance plan or pharmacy benefit manager)
• Operate our pharmacy management and website systems, through vendors who provide those services to us (for example, our pharmacy software and website hosting provider)
• Comply with the law, respond to legal process, or protect the rights, property, or safety of Lumen Pharmacy, our patients, or others

We do not sell or rent your personal information to third parties for their own marketing purposes.

5. Cookies & Website Analytics

Like most websites, our Site may use cookies and similar technologies — provided by our website platform and standard analytics tools — to understand how visitors use the Site and to improve it over time. These tools collect general usage information; they are not used to access or store your health information. You can control cookies through your browser settings, though some parts of the Site may not work as well if cookies are disabled.

6. Your Choices & Rights

• Opt out of marketing communications — You can ask to stop receiving promotional texts or emails at any time by replying "STOP," unsubscribing, or calling us.
• Correct or update your information — Contact us using the information below to correct or update information we have on file for you.
• Do Not Track — Our Site does not currently respond differently to browser "Do Not Track" signals.

For your rights regarding your protected health information specifically (such as requesting a copy of your records), see our HIPAA Notice of Privacy Practices.

7. Children's Privacy

Our Site is intended for use by adults and is not directed to children. We do not knowingly collect personal information directly from children through the Site outside of the normal course of providing pharmacy care to a patient under the direction of a parent or guardian.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: